At ToysOye, we want you to be happy with your purchase. If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.

Eligible Returns

• The product should be unused and in its original condition.
• The original packaging should be retained where possible.
• Damaged, defective, or incorrect products should be reported within 48 hours of delivery.
• Photos or an unboxing video may be required to review your request.

Refunds

Once we receive and inspect the returned product, we will notify you whether your refund request has been approved.

Approved refunds will be processed through the applicable payment method within the applicable processing time.

Non-Returnable Items

Products that have been used, damaged after delivery, or returned in an unsuitable condition may not be eligible for a refund or exchange.

For any questions about returns or refunds, please contact ToysOye customer support.